Terms of service

Overview

Welcome to DHV Creations, a brand operated by DHV Global LLC (“we,” “us,” or “our”).
By accessing or purchasing from our website, you agree to these Terms of Service. Please read them carefully before using our site or placing an order.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.


1. Print-on-Demand Production

All our products are made to order using print-on-demand technology. This means that every item is created specifically for you after your purchase is confirmed.
Please make sure all order details (such as size, color, and design) are correct before completing your checkout, as production begins immediately and changes cannot be made afterward.


2. Order Processing

Orders are processed within 2–3 business days after confirmation.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Orders are not processed, shipped, or delivered on weekends or holidays.


3. Shipping & Delivery

After processing, your order will typically be delivered within 3–7 business days, depending on your location and the shipping carrier.
Please note that delivery times are estimates and may be affected by external factors such as weather, carrier delays, or holidays.


4. Returns and Refunds

Since all products are made to order, we do not accept returns or exchanges, except in the case of:

  • Damaged or defective products, or

  • Incorrect items received due to a production error.

If you experience any of these issues, please contact us within 7 days of receiving your order at contact@dhvglobal.shop, including:

  • Your order number,

  • A brief description of the problem, and

  • Clear photos showing the issue.

Once your claim is approved, we will provide a replacement or refund at no additional cost.


5. Cancellations

Because production begins immediately after payment, orders cannot be canceled or changed once confirmed.
Please double-check all information before finalizing your purchase.


6. Pricing and Availability

All prices are listed in USD. We reserve the right to modify prices or discontinue products at any time without prior notice.


7. Accuracy of Information

We do our best to ensure that all product descriptions, colors, and images are accurate. However, slight variations in print colors or placement may occur due to the nature of print-on-demand production.


8. Intellectual Property

All designs, graphics, logos, and content on this website are the property of DHV Global LLC, operating under the trade name DHV Creations, and are protected by copyright laws.
You may not copy, reproduce, or use any of our content without prior written consent.


9. Limitation of Liability

DHV Global LLC (d/b/a DHV Creations) is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
Our total liability will not exceed the amount paid for the order in question.


10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Wyoming, United States.


11. Contact Information

DHV Global LLC (d/b/a DHV Creations)
📍 30 N Gould St Ste N, Sheridan, WY 82801
📞 (217) 627-5753
📧 contact@dhvglobal.shop

If you have any questions about these Terms of Service, please contact us — we’ll be happy to assist you.